Privacy Policy
Effective Date: January 1, 2025

Lumenos LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, communications, and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business details

  • Account and Service Data: Information about the services you use, requests submitted, and account preferences

  • Technical Data: IP addresses, browser types, cookies, and usage logs collected through our website or tools

  • Communication Data: Emails, calls, or text message exchanges you initiate with us

2. How We Use Your Information

We use your personal information to:

  • Provide, support, and improve our services

  • Respond to inquiries and support requests

  • Send important updates, invoices, or confirmations

  • Communicate project-related or account-related information

  • Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We may share your information only in the following situations:

  • Service Providers: We may disclose data to third-party partners who help us operate our business, such as cloud hosting, SMS platforms, or email delivery services

  • Legal Requirements: When required by law or to protect our rights and property

  • Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business

  • Affiliates: We may share data with trusted affiliates, but all such use remains subject to this Privacy Policy

4. Data Security

We take reasonable steps to protect your information using industry-standard security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

You can:

  • Opt out of marketing communications at any time by clicking “unsubscribe” in emails

  • Reply “STOP” to opt out of SMS messages

  • Request to access, correct, or delete your data by contacting us at [your contact email]

6. SMS Privacy and Consent

We take your SMS consent seriously. While we may share personal data with third parties to facilitate messaging services (such as phone carriers or platform providers), we do not share or sell your opt-in data for text messaging with any third party for marketing or unrelated purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lumenos LLC
Email: info@lumenodigital.com
Phone: (702) 475-8152
Website: lumenosdigital.com